Refund policy
At MelanInk, we strive to ensure your satisfaction with every purchase. Please review our refund and returns policy below:
Returns, Damaged Products, and Other Issues
At this time, all sales are final however, if you encounter any concerns with your order, please notify us within 3 days of recieving your order via email at Themelanink@gmail.com. Kindly include your order number along with a detailed description of the issue, and we'll be happy to assist you promptly.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been shipped.
- Please ensure that the shipping address entered at checkout is correct to prevent any delivery issues.
Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment, less any shipping charges.
- Please allow 2-3 weeks from the shipping date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Damaged Items
- Please inspect your items upon receipt and notify us within 3 days of any damages.
- Claims for damages made after 3 days will not be accepted.
- By making a purchase from MelanInk, you agree to abide by the terms of this refund and returns policy.
If you have any questions or concerns, please contact us at Themelanink@gmail.com for assistance.